Support Plans

Professional support plans with response times and coverage tailored to your business needs.

Basic

Best Effort
Response time

For non-critical applications and development environments with standard support needs

Key Features:

  • Support portal, email and phone access
  • Standard response times
  • Basic documentation
  • Community knowledge base access
Recommended

Premium

4 hours
Response time

For important business applications requiring reliable support

Key Features:

  • Support portal, email and phone access
  • 4-hour response time
  • Business hours support coverage (5x8)
  • Priority ticket handling

Enterprise

2 hours
Response time

For mission-critical applications demanding the highest level of support

Key Features:

  • Support portal, email and phone access
  • 2-hour response time for critical issues
  • Extended business hours support coverage (5x13)
  • Individually shaped support terms available

Support Benefits

Professional support plans with response times and coverage tailored to your business needs.

Key Benefits

  • Technical professionals available to assist with any issues
  • Single point of contact for all your support needs
  • Multiple contact methods: support portal, email, and phone

Need Help Choosing a Support Plan?

Our experts can help you determine which support plan best fits your needs.

Schedule Consultation