Support Plans
Professional support plans with response times and coverage tailored to your business needs.
Basic
Best Effort
Response time
For non-critical applications and development environments with standard support needs
Key Features:
- Support portal, email and phone access
- Standard response times
- Basic documentation
- Community knowledge base access
Recommended
Premium
4 hours
Response time
For important business applications requiring reliable support
Key Features:
- Support portal, email and phone access
- 4-hour response time
- Business hours support coverage (5x8)
- Priority ticket handling
Enterprise
2 hours
Response time
For mission-critical applications demanding the highest level of support
Key Features:
- Support portal, email and phone access
- 2-hour response time for critical issues
- Extended business hours support coverage (5x13)
- Individually shaped support terms available
Support Benefits
Professional support plans with response times and coverage tailored to your business needs.
Key Benefits
- Technical professionals available to assist with any issues
- Single point of contact for all your support needs
- Multiple contact methods: support portal, email, and phone
Need Help Choosing a Support Plan?
Our experts can help you determine which support plan best fits your needs.
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