Service Level Agreements
Service Level Agreements ensuring reliability and performance for your business systems.
Best Effort
-
Best Effort
For non-critical applications and development environments
Key Features:
- No uptime guarantee
- No availability measurement
- Best-effort maintenance notification
- Community support only
Recommended
Standard
99.5%
uptime
For important business applications requiring reliable performance
Key Features:
- 99.5% uptime guarantee
- Availability reporting on request
- Standard maintenance windows
- Planned maintenance notifications
Enterprise
99.9%
uptime
For mission-critical applications demanding the highest level of service
Key Features:
- 99.9% uptime guarantee
- Monthly availability reporting
- Premium maintenance windows
- Individually shaped SLA terms available
SLA Benefits
Service Level Agreements ensuring reliability and performance for your business systems.
Key Benefits
Guaranteed Uptime
Our SLAs define specific uptime percentages that we commit to maintaining for your services.
Expert Support
Expert support with rapid response times and proactive monitoring
Need help choosing the right SLA?
Our team can help you select the appropriate SLA for your business needs.
Schedule Consultation